NetAssist

"NetAssist is about our personalised customer services. Be it by phone or person-to-person contact, our goal is to resolve our customers' queries and network problems speedily and efficiently. Equally important, NetAssist focuses on nurturing every customer relationship into a strategic long-term partnership." In today's fast moving IT world, network administration requires more than a confined skill set. Apart from keeping a network functioning and coping with projects, a network administration has to keep up with new technology which emerges at a faster pace. From an organisation's point of view, this means finding someone who is capable to handle a wide range of network tasks. It also means more investment in staff training. These are not all. What happens if the administrator leaves? An organisation will have to go through a whole new round of recruitment and retaining. NetAssist's Facility Management Programme offers a simple solution to these disturbing problems. As a contracted on-site support plan, it provides you capable network administrators who can perform a wide spectrum of network tasks. It eliminates the need for you to invest in staff training. No more worry about your administrator going for national service or falling sick. With our programme, backup support is in place and will be activated when required. Versatile Network Support NetAssist's Facility Management Programme reduces the cost of network administration by providing you competent engineers who are highly responsive to your divers needs. They are capable of both managing your whole network or performing a specific network task. Network Administrator of High Calibre Through years of active participation in customer support and trouble-shooting, our support engineers have accumulated invaluable hands-on experience supporting complex networks composed of different product brands and platforms. Many have attained professional qualifications as Microsoft Certified Professionals, Microsoft Certified Systems Engineers and Novell Certified NetWare Engineers. Save Your Training Dollars NetAssist's Facility Management Programme saves the cost and eliminates the administrative hassles of staff training. We undertake the responsibility to provide you an able engineer who is updated with the latest technology and skills needed to manage your network. With our fixed cost structure, you can also forecast your IT support budget more accurately. Help Is There As You Need Juggling with daily network maintenance and ad-hoc network projects can cause adverse results. Very often, work schedule and quality are compromised. Our customers in such situation appreciate NetAssist's Facility Management Programme. It provides them the extra helping hand at times they need without increasing headcount. By engaging us, they are freed of mundane jobs, and are able to concentrate on macro planning or urgent projects. This arrangement allows them to achieve more on time and with better quality. Robust Support Behind You One of the benefits of NetAssist's Facility Management Programme is that problems are solved quickly. When our engineer come across a teething problem, he or she can readily tap into our in-house expertise and channels to escalate the problem solving. No unnecessary time need be wasted. Tailoring To Your Needs NetAssist is committed to providing you a service package that adds value to your network infrastructure. We can tailor-make a service contract that suits your requirements and expectations. go back ...